Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on the Brand Mega Mall app or website. The return request must be raised within 14 days for our in-house items, or within 7 days for sellers or non-in-house items from the date of delivery.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
The delivered product is incomplete (i.e. has missing items and/or accessories)
The delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
The delivered product does not match the product description or picture (i.e product not as advertised)
The delivered product does not fit. (i.e. size is unsuitable)
Issuance Of Refunds
Brand Mega Mall will process your refund according to the following refund types
Payment Method | Refund Option | Refund Time |
---|---|---|
Debit or Credit Card | Debit or Credit Card Payment Reversal | 10 working days |
Equated Monthly Installments | Debit or Credit Card | 10 working days |
Rocket (Wallet DBBL) | Mobile Wallet Reversal / Rocket | 7 working days |
DBBL Nexus (Online Banking) | Card Payment Reversal (Nexus) | 7 working days |
bKash | Mobile Wallet Reversal / bKash | 5 working days |
Cash on Delivery (COD) | Bank Deposit | 5 working days |
Brand Mega Mall Refund Voucher | 1 working day | |
Brand Mega Mall Voucher | Refund Voucher | 1 working day |
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund | Description |
---|---|
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflected in your card statement after the refund is completed and you have received a notification from Brand Mega Mall, please contact your personal bank. |
bKash / Rocket Mobile Wallet | Similar to a bank deposit, the amount will be refunded to the same mobile account details that you inserted at the time of payment. |
Refund Voucher | Vouchers will be sent to the customer's registered email ID on Brand Mega Mall and can be redeemed against the same email ID. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value